D.O.T. Project respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and store your data when you book tour services or visit our website.
1. DATA CONTROLLER
- Business Name: D.O.T. Project, obrt za usluge, vl. Diana Brečić
- Address: Hermanova ulica 17 p, 10020 Zagreb, Croatia
- OIB (Tax ID): 93922302611
- Contact Email: dianatourguides@gmail.com
2. DATA WE COLLECT & WHY
We only collect data necessary to provide our tour services and meet legal obligations:
- Name: To identify the booking holder.
- Email & Phone Number: For communication regarding tour details and field coordination (e.g., delays).
- Billing Details (Address, and company OIB/Name if applicable): Required by Croatian tax laws.
3. LEGAL BASIS FOR PROCESSING
- Contract Fulfillment: To organize and conduct the booked tour.
- Legal Obligation: For invoicing and bookkeeping.
- Consent: When you voluntarily submit an inquiry via our contact form.
4. SHARING WITH THIRD PARTIES
We keep your data strictly confidential and never sell it for marketing. Access is restricted to trusted operational partners:
- Accounting service: For invoice processing.
- IT/Hosting providers: For website and email maintenance.
5. DATA RETENTION
- Invoices: Kept for 11 years per Croatian accounting laws.
- Unrealized inquiries: Deleted within 12 months of the last communication.
6. YOUR RIGHTS
You can exercise your rights at any time by emailing us:
- Access, rectification, or deletion of your data (excluding legally required tax records).
- The right to file a complaint with the competent supervisory authority.